Return & Refund Policy — KNOPROTECstore

At KNOPROTEC Store (www.knoprotecstore.com), your satisfaction is our highest priority. We are committed to ensuring that every purchase you make meets your expectations. If for any reason you are not fully satisfied with your order, our Return & Refund Policy is here to help. Please read this policy carefully before making a purchase. By shopping with us, you agree to the terms outlined below.

1. Our Commitment to You

We sell only 100% genuine, authorized products sourced from trusted suppliers and certified brands. In the unlikely event that you receive a damaged, defective, or incorrect item, we will do everything in our power to make it right — quickly and hassle-free.

2. Return Eligibility

To be eligible for a return, the following conditions must be met: ⚫ The return request must be initiated within 7 days of the date of delivery ⚫ The item must be unused, unwashed, and unaltered ⚫ The item must be in its original condition with all original packaging, tags, labels, accessories, manuals, and warranty cards intact ⚫ Proof of purchase (order confirmation email or invoice) must be provided ⚫ For damaged or defective items, photographic or video evidence must be submitted at the time of raising the return request Failure to meet any of the above conditions may result in your return request being declined.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable due to hygiene, safety, or product nature reasons: 🩲 Undergarments, innerwear, and swimwear 🧴 Personal care, beauty, and hygiene products once opened 💻 Laptops, desktops, and computers that have been set up or used 📀 Software, digital products, and license keys once activated 🎧 In-ear earphones and headphones (once the seal is broken) for hygiene reasons 🔋 Batteries and consumable items 🛒 Items purchased during clearance sales, flash sales, or marked as "Final Sale" or "Non-Returnable" at the time of purchase 📦 Items that are missing original packaging, tags, or accessories 🔧 Items that show signs of use, damage, or tampering by the customer

4. Reasons Eligible for Return

We accept return requests for the following valid reasons: ✅ Defective or Damaged Product — Item arrived physically damaged or is not functioning as described ✅ Wrong Item Delivered — You received a different product, size, color, or model than what you ordered ✅ Incomplete Order — A part of your order or accessories are missing from the package ✅ Significantly Different from Description — The product materially differs from what was described or shown on our website We do not accept returns for the following reasons: ❌ Change of mind or buyer's remorse ❌ Found a cheaper price elsewhere ❌ Item no longer needed ❌ Minor variations in color due to screen display differences

5. How to Initiate a Return

Follow these simple steps to raise a return request: Step 1 — Contact Us Reach out to our customer support team within 7 days of receiving your order through any of the following channels: 📧 Email: knoprotecstore@powertrac-bd.com 📞 Phone / WhatsApp: +880 1974 665 026 Step 2 — Provide Required Information When contacting us, please have the following ready: ⚫ Your full name and registered email address ⚫ Order ID / Order Number ⚫ Product name and description ⚫ Reason for return ⚫ Clear photographs or videos of the item showing the issue Step 3 — Await Approval Our customer support team will review your request and respond within 2–3 business days with a decision. If your return is approved, you will receive detailed instructions on how to send the item back to us. Step 4 — Ship the Item Pack the item securely in its original packaging and ship it to our designated return address as provided by our team. Please ensure the package is properly sealed to avoid damage during transit. Step 5 — Refund or Exchange Processed Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

6. Exchange Policy

If you would like to exchange an item for a different size, color, or variant, please follow the same return initiation process outlined above and mention that you would like an exchange rather than a refund. Please note: ⚫ Exchanges are subject to product availability ⚫ If your preferred replacement item is out of stock, we will offer a full refund or store credit instead ⚫ Exchanges are only applicable once per order ⚫ Shipping charges for exchange deliveries may apply depending on your location

7. Refund Policy

Once your returned item has been received and inspected by our team, we will notify you of the status of your refund via email. a) Refund Approval If your return is approved, your refund will be processed within 5–7 business days from the date we receive the returned item. b) Refund Methods Refunds will be issued through the original payment method used at the time of purchase:

c) Partial Refunds In some cases, only a partial refund may be granted, such as when: ⚫ The item is returned in a condition that is not fully original (minor wear, missing accessories, etc.) ⚫ Only part of an order is returned d) Non-Refundable Charges The following are non-refundable under all circumstances: ⚫ Original shipping and delivery charges (unless the return is due to our error or a defective product) ⚫ Cash on Delivery (COD) service charges ⚫ Any gift wrapping or special packaging fees

8. Damaged or Defective Items

If your order arrives damaged or defective, please follow these steps immediately: ⚫ Do not discard the original packaging ⚫ Take clear photographs and/or a video of the damaged item and packaging ⚫ Report the issue to us within 48 hours of delivery at knoprotecstore@powertrac-bd.com or call us at +880 1974 665 026 ⚫ Our team will assess the situation and arrange for a free replacement, exchange, or full refund as appropriate Please note that damage caused by misuse, negligence, or improper handling after delivery will not be covered under this policy.

9. Wrong Item Delivered

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will: ⚫ Arrange for the correct item to be shipped to you at no additional cost ⚫ Provide a prepaid return label or arrange pickup for the incorrectly delivered item, where applicable ⚫ Issue a full refund if the correct item is unavailable

10. Return Shipping

a) Returns Due to Our Error If the return is a result of our error — such as a wrong, damaged, or defective item — KNOPROTEC Store will bear the cost of return shipping. b) Returns Due to Customer Reasons If the return is for any other eligible reason, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage, as we cannot be held responsible for items lost or damaged during return transit.

11. Order Cancellation

a) Before Dispatch You may cancel your order at any time before it has been dispatched by contacting us via email or phone. A full refund will be issued if payment has already been made. b) After Dispatch Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the item has been delivered, in accordance with this Return & Refund Policy. c) Cancellation by KNOPROTEC Store We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or any other valid reason. In such cases, a full refund will be issued immediately.

12. Warranty Claims

Some products sold on KNOPROTEC Store come with a manufacturer's warranty. Warranty coverage, duration, and claim procedures vary by brand and product. For warranty-related issues beyond our return window, please contact the respective brand's authorized service center in Bangladesh. For assistance with warranty claims, our customer support team is happy to guide you in the right direction.

13. Contact Us